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If you must cancel your rental and we receive your notice 7 days or more prior to rental date, we may offer a 50% refund. Cancellation requests due to weather and/or medical reasons will not alter this policy.
MurtleCanoes reserves the right to cancel any reservation prior to departure due to unusual or unforeseen circumstances outside of the reasonable control of MurtleCanoes, for any reason including but not limited to safety threats such as natural disasters or logistical problems that may impede the safe offering of a rental. MurtleCanoes may offer a full refund or a full credit towards a future rental in this case only.
MurtleCanoes will make every reasonable effort to contact you as soon as possible if it appears that a reservation may be cancelled.
MurtleCanoes is not responsible for any incidental expenses or consequential losses that are incurred as a result of the cancelled reservation such as, but not limited to, non-refundable plane tickets or other travel costs, equipment, etc.
We at murtlecanoes.com and MurtleCanoes Canoe Rentals will never release information stored on our site and/or webservers including but not exclusively emails, transaction information, or any other personal information to a third party. All information will be securely held and deleted at the request of a user.
I acknowledge that each member of my group must read, understand, sign and return the Waiver Form to MurtleCanoes employee(s) at the Murtle Lake Lagoon. Customer's responsibility is detailed in the MurtleCanoes' RENTAL AGREEMENT AND RELEASE OF LIABILITY form found here: www.murtlecanoes.com/download/murtle-canoes-waiver.pdf